Team Leader – Darlington : County Durham

Team Leader £22,000 + bonus + benefits Darlington The job: We’re EE and we’re here on a mission: to show everyone in the UK how the magic of technology can make the everyday better. Super fast Fibre Broadband and the UK’s first 4G network give our customers whatever they want, at home and on the go. And our contact centre teams are the ones who bring it all to life. Heading up a team of talented people here isn’t just about motivating them to hit challenging sales, service and revenue targets. It’s about creating a great working environment, inspiring each member of that team and developing their individual abilities. And when you’re not showing new joiners the ropes or looking for ways to boost your team’s performance, you’ll be happy to pull on a headset yourself, dealing expertly with escalated calls and really leading by example. You’ll definitely: * Be an inspirational leader with experience of managing and motivating teams * Have experience in a similarly fast-paced, customer service environment * Know how to get things done with your positive, proactive approach * Bring a track record that shows you’re used to delivering results * Understand the importance of your team’s performance to the overall success of the business. You might even: * Know a thing or two about the telecoms industry * Have experience of managing and communicating change * Be focused on driving continuous improvement. What’s in it for you: * Competitive salary * Generous commission * Pension * Healthcare cash plan * Discounted mobile phone package * 25 days’ holiday (pro-rata) What’s next: The recruitment process is quite straightforward. Simply visit our website and fill in our online application form. If your initial application is successful, we’ll invite you along to a first stage assessment. And if you do well there, we’ll invite you back in to complete your assessment and meet the team. To find out more, click apply.

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Aug 20th, 2017 | Posted in Sales Customer service