Trainee Receptionist : Bournemouth



The Norfolk Royale Hotel is one of Bournemouth’s leading 4 star hotels. We pride ourselves on offering outstanding service by staff with a passion for hospitality. We are looking for more people to join our excellent team. You will be able to demonstrate a passion for hospitality and have excellent standard of written and spoken English . You will need to be outgoing, smiley and be able to multitask in this fast paced environment You will have previous experience in a customer facing role. Full training will be given to the right person and the also there is opportunities for you to undertake an NVQ Your duties will include • Ensure that any reservations / enquiries are handled correctly and passed on to the reservations department. • To correctly post charges from all departments and ensure they balance. • Issue departmental keys / floats and ensure that are signed for. • Record all cash received. • To complete all company control documents, banking and daily business. • Receive and register guests on arrival at the hotel, using guest name and company check-in; follow departure procedures in line with AA standards. • Check out and take payment from guests departing and check on satisfaction of said guests. • Ensure all visitors such as contractors / workmen who report to reception sign in on visitor’s book and are made aware of fire regulations and health and safety policy. • Answer telephones and re-direct calls as necessary • Ensure security of all monies received, keeping safe and cash drawers locked at all times • Deal with any queries from guests and re-direct to relevant department / person. • Adhere to early and late shift procedures each day In return we offer you the opportunity to work in beautiful surroundings with staff who pride themselves on their work. All applicants must be able to prove their eligibility to live and work in the UK on a full time basis. Due to the anticipated high volume of responses, only successful applicants will be contacted





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Sep 7th, 2018 | Posted in Hotel
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