Dental Receptionist Wanted!!!!! : Hove, East Sussex

Dental Receptionist Wanted!!!!! Role: Part Time Days: Wednesday, Thursday, Friday & Saturday ££££ Competitive ££££ Start Date: ASAP The dental receptionist is the first contact point for patients and visitors to the Practice. At all times the receptionist should command a professional, friendly and polite manner. As part of the dental team, the Receptionists’ role is to assist in the smooth and efficient running of the Practice, to adhere to protocols at all times in line with the company strategy, goals and values. CUSTOMER SERVICE • Greet, assist and care for all patients and visitors to the Practice in a polite and courteous manner at all times • Deal with all enquiries both in person and on the telephone in a polite and professional manner • Ensure that the telephone is answered promptly, courteously and that queries are responded to asap • Always be aware of patient confidentiality and data protection • Inform surgeries of patient’s arrival • Booking of appropriate patient appointments • Taking & receipting of all payments, including cash payments • Maintain and accurately file records and update information from patients • Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed • Ensure patients receive all necessary paper work and all forms are signed and dated correctly • Provide courtesy calls and send out appointments & reminders to patients • Proactively deal with all complaints in line with Company policy • Be fully conversant with all emergency & evacuation procedures • Promote a professional image of the Company at all times and be knowledgeable about the services the Practice provides. • Proactively sell consumables in the Practice. PEOPLE • Provide support to all team members • Report all issues of importance to the appropriate people • Encourage effective teamwork and appointments. • Ensure lab work is despatched to the appropriate surgeries on arrival • Sort and deliver incoming mail to appropriate areas. • Complete any reasonable duties requested by the Practice manager BUSINESS FOCUS • Appropriately book appointments and management of the recall system • Constantly monitor the appointment book to maximise available appointment time • Alert the Practice Manager to any problems in the appointment book • Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments • Make courtesy calls to avoid failure to attend long appointments • Ensure all monies are taken for treatment and accounts letters sent as required to avoid debt to the Practice • Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day • Complete the banking process in line with Company policy • Report any equipment breakdowns immediately to the Practice Manager • Assist with the compiling of reports and records on Practice performance. • Be aware of all Company policies and procedures to ensure compliance ENVIRONMENT • Ensure that the reception area is clean and tidy at all times • Ensure waiting areas, corridors, stairs and immediate external areas are kept tidy and free of hazards in line with Health & safety requirements. • Remove waste regularly • Be vigilant and always report any problem or concerns to the Practice Manager immediately

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Dec 25th, 2018 | Posted in Reception