Customer Service Representative – Ralph Lauren Account – Glasgow : Glasgow



Customer Service Representative – Ralph Lauren Account Location – Blythswood Street, Glasgow Training – 2 weeks FT 9am – 5.30 (Mon – Fri) Shift pattern – 37.5 hours per week, 5/7 days between 0800 – 2000 Salary – Circa £18000 DOE Start Date – 20/05/13 Ralph Lauren once said ‘I don’t design clothes, I design dreams’ Do you dream of delivering legendary customer service? You could be our perfect fit. At Teleperformance, we don’t just deliver an exceptional level of customer service to our clients, we live and breathe a culture of outstanding communication inside and out. We work with big brands and high profile clients in an exciting and fast paced environment. We’re currently recruiting within our Ralph Lauren campaign for outstanding bilingual and trilingual Customer Service Associates. To be considered for this exciting and face paced role, you must be either bilingual Italian & English and ideally trilingual Italian & German or Italian & French. Job Purpose: The Customer Service Associate for the Ralph Lauren project will develop customer relationships to increase loyalty for the Ralph Lauren brands supported on RalphLauren.com and in national advertising. They will interact with customers in a multi-channel environment, utilising multiple systems, and browsers, in an efficient and professional manner. Learning and effectively articulating the Brand and the product of Ralph Lauren to ensure the delivery of a legendary customer experience in every contact. Personal competencies: Communication: Communicates information, thoughts and ideas clearly and concisely. Speaks clearly and fluently and listens attentively to others to ensure full understanding. Writes in a comprehensive manner, using style and language appropriate for the reader. Customer Service: Demonstrates a clear personal commitment to meeting client and customer requirements and delivering a high quality service. Sensitive to the needs and concerns of customers and clients and is willing to focus effort on establishing their needs and attending to them. Problem Solving: Tackles problems taking into account all relevant information. Comes up with the best solution. Takes responsibility for solving a problem and seeing it through. Required abilities & attributes: Excellent verbal and written business communication skills in English and Italian and ideally French or German • Customer Service experience, preferably within an inbound Contact Center environment • Proficient internet browsing skills, with ability to navigate through multiple browsers and various search engines • Solid keyboard and computer skills – including Microsoft and Windows based programs • Ability to see color and pass a colorblindness test • Ability to multi-task and work in a fast paced environment under the direction of the Team Manager • Flexibility and the ability to adapt to change and new situations • Strong time management and organisational skills • Analytical ability and be detail oriented • Professionalism and be a positive team player that is self-directed and self-motivated • Ability and willingness to learn new skills and technologies • Passion for providing legendary service to customers Desirable: • Experience with Luxury/Fashion industries Objective in the role: • Meeting AHT • Maintaining KPI’s such as Attendance/Quality/Productivity/AHT • Provide an excellent tailored personalised service 1st stage – Group assessment 2nd stage – One-to-one competency based interview and colour blind assessment 3rd stage – Telephone conversation with client representative Final stage – Drug and a





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Apr 16th, 2020 | Posted in Sales Customer service
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