F&B Causal position at the Marriott Tudor Park Hotel : Kent

JOB SUMMARY To ensure guests expectations are exceeded and ‘wow’ our guests, by providing hospitable service, to ensure orders are accurate and service is effective and efficient. To serve food and drinks. SCOPE / BUSINESS CONTEXT • Casual position based at the TUDOR PARK Marriott Hotel. CANDIDATE PROFILE Experience: • Previous experience working within a catering environment preferred. Skills and Knowledge • Strong Communication skills • Innovative • Pro-active and reliable • Able to work alone and within a team Education or Certification • Good level of English essential SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: • To ensure that service stations are prepared stocked and ready for service. • To greet all guests, using the guests’ name as often as possible. • To take orders, served food and drinks to ensure that guests have a great experience within the department. • To maintain highest level of cleanliness, including safety of furniture, fixtures and fittings. To ‘clean as you go’ to ensure a clean and tidy work area. • To ensure that payment is received from all guests, and is posted in Micros. • To recommend and ‘sell’ to guests through menu knowledge, suggestive and up-selling techniques. • To be responsible for the safekeeping of cash and keys. • To ensure that all food and beverage products are correctly stored, dated, labelled and rotated where necessary. • To maintain a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards. • To ensure the pay in Sheets are accurate and any discrepancies are noted and signed by a supervisor. To also ensure Account and House charges are recorded accurately and signed by a supervisor or manager. • To maintain healthy inter-departmental relationships. • To adhere to the Licensing Laws and Weights and Measure Acts • To be empowered to deal with guest problems, through following the LEARN process and complete guest response forms, and to seek advice when unsure what to do. • To promote awareness of health, safety and security within the department for associates and guests. Example fire alert points, exits, extinguishers, table clips etc. • To develop self and others, by responding t and giving feedback to other associates. • To follow service excellence standards at all times. OTHER • Performs other related tasks as assigned by management. • Complies with Marriott International Hotels Limited Regional Office policies and procedures. • Complies with the local hotel policies and procedures • Working hours as required to do your job • Minimum lifting 88lbs. • Ability to verbally communicate effectively with guests and co-workers. • Pushing, pulling, bending, upward reaching. • Prolonged periods of standing and/or walking.

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Jul 30th, 2021 | Posted in Hotel